Preview Mode Links will not work in preview mode

The Field Service Podcast

Oct 18, 2019

The Field Service Podcast returns with a bang as Kris Olland Editor-in-Chief, Field Service News puts his deputy to the test by quizzing him on what he has learnt within the last twelve months when it comes to servitization - all in the presence of the true master of servitization - Prof. Tim Baines. 


The Field Service Podcast: Season 4 Episode 1

Oct 18, 2019

The Field Service Podcast returns with a bang as Kris Olland Editor-in-Chief, Field Service News puts his deputy to the test by quizzing him on what he has learnt within the last twelve months when it comes to servitization - all in the presence of the true master of servitization - Prof. Tim Baines. 


Sep 12, 2019

Martin Summerhayes ponders service's evolution and plots where we are now and where we are headed.


Aug 16, 2019

For firms operating in the B2B sphere Customer Experience Management (CEM) can be a key differentiator in a competitive marketplace.

Chris Radetts from Liverpool University outlines some of the key dimensions in CEM that Managers need to understand.


Jul 11, 2019

Tilak Kasturi is the CEO and Founder of Predii, an AI software company whose platform enables predictive repair and maintenance for complex equipment.

We got Tilak on to the Field Service Podcast to discuss the origins of Predii, the importance of proof of concept and how his time in radiation oncology big-data is...