Aug 16, 2019
For firms operating in the B2B sphere Customer Experience Management (CEM) can be a key differentiator in a competitive marketplace.
Chris Radetts from Liverpool University outlines some of the key dimensions in CEM that Managers need to understand.
Jul 11, 2019
Tilak Kasturi is the CEO and Founder of Predii, an AI software company whose platform enables predictive repair and maintenance for complex equipment.
We got Tilak on to the Field Service Podcast to discuss the origins of Predii, the importance of proof of concept and how his time in radiation oncology big-data is...
May 30, 2019
With the boundaries of consumer and rugged becoming more blurred, we spoke to Mike Pullon, CEO and Founder of Varlink - an outfit that distributes specialist rugged devices - if high-street phones and tablets will ever replace their rugged counterparts?
May 14, 2019
Manufacturers often stay too close to business as usual (predictive maintenance and new pricing models, for example) and hardly innovate their business model. In the latest Field Service Podcast moreMomentum's Jan van Veen discusses why manufacturers need to embrace servitization and digitalisation or risk...
Apr 25, 2019
Long-time Field Service News' contributor Bill Pollock is the guest in this edition of the Field Service Podcast. Among many threads of discussion, Bill ponders the role of Senior Management in technology adoption suggesting that for excellence to thrive it has to come from the top down.